Providing our customers with care is of utmost importance to us. We therefore encourage you to contact us through the form below should you be in need of any help. Your request will be handled by our team as soon as possible.
CONTACT
Do You have any questions or concerns?
You can reach us by submitting a message in the form or by emailing us at:
RETURNS
As a customer You may return or exchange a creation within 30 days following delivery. Granted that the goods are in perfect condition, unused and in the original packaging with all protective materials in place and tags and stickers attached to them. House Of Matini will not accept any return if the creation shows signs of wear, has been used or has been altered from its original condition in any way.
In the event of a return, we ask that You contact us to retrieve the return address, along with all necessary help for a successful return.
Engraved or embossed creations cannot be returned to House Of Matini for return or exchange.
Special orders, personalized and made-to-orders cannot be returned to House Of Matini for return or exchange.
For further information on the Return Policy, please see our Conditions of Sale.
FAQ
Do you provide International delivery?
Yes, we provide insured worldwide shipping.
How do I track my order?
We will provide you with all necessary order details including your tracking number with the carrier as soon as your order has been shipped out. With this number you can track your order on the carriers website.
What is your returns policy?
We offer 30 days return.
How do I return an item?
Simply contact us through email and we will guide You with all necessary information needed for a successful return or exchange.